Frequently Asked Questions
Q: What type of file should I send for printing?
A: We always prefer a PDF file. Formatting changes may occur between your computer and ours. To prevent any unwanted changes, please save your document as a PDF when uploading it or emailing it to us.
Q: What is a bleed? How will it affect my printed document?
A: In the print industry, a bleed is defined as part of a design that lies outside the trim line, allowing the design to be printed to the edge of the paper. Most commercial printers cannot print ink all the way to the edge, because the machine needs room to grip the paper in order for it to feed smoothly. Because of this, the printer will leave a 1/4 inch white border around all the edges of the page. If you would like your print material to be printed with a full bleed, we will need to print your design on a larger sheet of paper than the final size and cut it down.
Q: Why does the number of pages in my document have to be divisible by four in order to be made into a booklet?
A: Booklets are printed by folding sheets of paper in half and stapling the spine. Two pages of your document will fit side-by-side on a single side of a sheet, meaning that a total of four pages will fit on both sides of a sheet. Unless you would like blank pages in your document, make sure to design your document with a number of pages divisible by four.
Q: What is scoring? Why do I need it for my order?
A: Scoring makes a crease or indentation in paper so it can be easily folded. It is recommended for heavier papers, such as cardstock. We recommend scoring paper that has a weight above 65# cover.
Q: What is the difference between saving my document in RGB or CMYK? Will it affect the final result of my image when it is printed?
A: Yes. When you save your image with an RGB color profile and try to print it, the printer has to interpret the information and convert it to CMYK in order to output it using CMYK toner. Printers are generally not designed for color conversion: that’s the computer’s job. You can save a lot of headache and prevent any unwanted color surprises by saving your images with CMYK color profiles before you send them to print.
Q: What paper sizes can run through a digital laser printer?
A: The most common size paper we print on is 8.5”x11”. Larger sizes include 11”x17”, 12”x18”, and 13”x19”. Occasionally, we receive customer stock that is smaller than 8.5”x11”. In these cases, we can usually print on anything that is 5”x7” or larger, such as 5.5”x8.5”, 8”X10”, or 9”x12”. If you have a custom-size stock that you’d like us to print, do not hesitate to ask one of our associates and we will assess your stock to see if we are able to print on it.